Effective date: January 1, 2026
These Terms of Service ("Terms") govern your access to and use of the Persto platform operated by Persto, Inc. ("Persto," "we," "us," or "our"). By accessing or using Persto, you agree to be bound by these Terms. If you do not agree, do not use the platform. Questions? Email us at anaclara@persto.io.
Contents
Persto provides a software platform for managing mentorship programs, including tools for scheduling, member management, data tracking, reporting, and communications. These Terms apply to all users of the platform, including program administrators, mentors, mentees, and any other individuals who access the platform through a program account.
By using Persto, you confirm that you are at least 13 years old and that you have the authority to enter into these Terms on behalf of yourself or the organization you represent.
Access to Persto is provided through program accounts managed by program administrators. As a program administrator, you are responsible for:
Persto reserves the right to suspend or terminate accounts that violate these Terms or that appear to have been compromised.
You agree to use Persto only for lawful purposes and in accordance with these Terms. You may not:
You retain ownership of all data you enter into the Persto platform ("Customer Data"). By using Persto, you grant us a limited license to store, process, and use your Customer Data solely to provide and improve the platform.
You are responsible for ensuring that you have the appropriate legal basis to collect and enter personal data about your program participants into Persto. This includes obtaining any necessary consents and providing appropriate privacy notices to participants.
Persto will not access, use, or share your Customer Data except as described in our Privacy Policy or as required by law.
Upon termination of your account, we will provide you with a reasonable opportunity to export your Customer Data before it is deleted in accordance with our data retention practices.
Access to Persto's paid features requires a paid subscription. Subscription fees are charged on a per-member basis as agreed at the time of signup. By subscribing, you authorize Persto to charge your payment method on a recurring basis.
Payments are processed by Stripe. By providing payment information, you agree to Stripe's Terms of Service. Persto does not store full credit card details.
Subscription fees are non-refundable except where required by applicable law or as expressly agreed in writing by Persto. If you believe you have been charged in error, contact us at anaclara@persto.io within 30 days of the charge.
Persto reserves the right to change subscription pricing with at least 30 days' written notice to active customers.
Persto may offer pilot or trial periods to prospective customers. During a pilot:
Persto and its platform, including all software, design, content, trademarks, and documentation, are owned by Persto, Inc. and protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership rights in the platform.
You retain all rights to your Customer Data. Persto retains all rights to the platform itself, including any improvements or features developed during the course of providing services.
Either party may terminate a subscription by providing 30 days written notice. Persto may suspend or terminate your access immediately and without notice if you materially breach these Terms, fail to pay amounts owed, or engage in conduct that harms other users or the platform.
Upon termination, your right to access the platform ends. We will provide a reasonable window (typically 30 days) for you to export your Customer Data before it is permanently deleted.
To the fullest extent permitted by applicable law, Persto's total liability to you for any claim arising out of or related to these Terms or the platform shall not exceed the amount you paid to Persto in the 12 months preceding the claim.
Persto is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or business opportunities, even if we have been advised of the possibility of such damages.
The platform is provided "as is." Persto makes no warranties, express or implied, regarding the platform's fitness for a particular purpose, accuracy, or uninterrupted availability.
These Terms are governed by the laws of the State of North Carolina, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the platform shall be resolved through good-faith negotiation first. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in North Carolina in accordance with the rules of the American Arbitration Association.
You agree to bring any claims on an individual basis and not as part of a class action.
We may update these Terms from time to time. When we make material changes, we will notify active program administrators by email at least 14 days before the changes take effect. Your continued use of the platform after that date constitutes acceptance of the updated Terms.
Questions about these Terms? Contact us: